PROCESSING OF APPLICATIONS FOR SHORT CODES

The Uganda Communications Commission is mandated to establish, amend, administer and enforce a national numbering plan and electronic addresses plan; and assign numbers and electronic addresses

BACKGROUND

Short codes are telephone numbers with fewer digits than the standard national significant and are dialled without a national destination code. They are commonly used to access specific services. UCC retains the responsibility of managing all the numbers in the National Numbering Plan including the revised Short codes provision.

According to the Uganda National Numbering Plan, short codes can either be three (3) or four (4) digits long. The short codes that have been categorised under the Uganda National Numbering Plan are summarised in Table 1 below;

THE DIFFERENT SHORT CODE RANGES

SHORT CODEAPPLICATIONELABORATIONLICENCE FEE
110 – 119Emergency Services &
Safety Services
The number must be common to all networks for the particular serviceExempt from
authorisation fees
120 – 129Customer Service
enquiries
Selected numbers
common to all
networks depending on service type
Exempt from
authorisation fees
(However, if the
provider decides to
charge for the
service, they shall
also be required to
pay for the use of
the number)
130 – 139Billing related
enquiries
Selected numbers
common to all
networks depending on service type
Exempt from
authorisation fees
(However, if the
provider decides to
charge for the
service, they shall
also be required to
pay for the use of
the number)
140 – 189Other Network
Services
May be network
dependent. It
caters for those
network services
that may be defined uniquely by the respective operators
Exempt from
authorisation fees
(However, if the
provider decides to
charge for the
service, they shall
also be required to
pay for the use of
the number)
190 – 198Specially-defined
UCC applications;
e.g., Directory services
For those services
specially defined by UCC at different times
Exempt from
authorisation fees
(However, if the
provider decides to
charge for the
service, they shall
also be required to
pay for the use of
the number)
200 – 298Application /
Information
Service Providers,
Value Added
Service Providers
and other
For USSD based
services and
applications by
various service
providers
Authorisation fee
(US $ 10,000 p.a)
excluding VAT
900 – 999Emergency Services and Safety Services
(e.g. 999) and
specially defined
UCC applications
The number must
be common to all
networks for the
particular service
Exempt from
authorisation fees
(However, if the
provider decides to
charge for the
service, they shall
also be required to
pay for the use of
the number)
6000 – 8999Application /
Information
Service Providers
For SMS and MMS
based services and
applications by
various service
providers
Authorisation fee
(US $ 2,000 p.a)
excluding VAT

Prior to submitting an application to UCC, applicants must ensure that the planned application and short code applied for can be implemented by the service provider(s) over whose network the application is to be accessed by the target users.

PROCESSING PROCEDURE

I. An application shall be made by submitting the duly completed form with all associated requirements to the Executive Director, UCC. These requirements include the application processing fee of US $250 excluding VAT. (All legal documents should be certified)

II. An Application shall be reviewed and if found to be eligible for the code applied for, the applicant shall be assigned the requested code based on a first come, first serve basis.

N.B: UCC does not involve itself in the commercial arrangements between the assignee and the service/network provider unless consumer interests are compromised.

One thought on “PROCESSING OF APPLICATIONS FOR SHORT CODES

  1. King Solomon Broadcasting Network has already submitted and waiting for reply. Thanks for good work done
    Kamya Godfrey
    Business Development Manager 0772998531

    Like

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